frequently asked questions
Do you offer no-contact delivery?
Yes! Just let us know where and when you’d like us to deliver the hire and our member of staff will stand back as you collect it.
All our staff have their health checked before each delivery and collection they make and are fully committed to following government advice regarding social distancing and self-isolation.
We are also cleaning all equipment before and after each use to further eliminate any bacteria or virus.
HOw do i make a booking for my event?
1. Choose what equipment or services you’d like to hire and then contact us using either our website form, phone or email us!
2. We will email you a quotation using the information provided. All that is needed, is for you to accept the quotation online to confirm the equipment/services and details are correct.
3. Once you have accepted the quotation we will email over a rental agreement for you to sign online. After you’ve signed that, your event hire is secured and booked in!
Can you deliver and collect equipment?
We can deliver and collect the equipment. All we need to know is where you want it delivered and we can provide you with a quotation. If equipment is being delivered/collected by us, adequate parking will need to be available for our vehicle. If we are required to park for a period of time then permits or the cost of parking will need to be covered. Any fines incurred due to inadequate parking will be the responsibility of the hirer.
When is payment required?
Payment is required in full no less than 7 days before your hire/event.
If you have a credit account with us then you have 30days after your hire/event.
I'm looking for some equipment and can't find it on your website?
If there is something in particular you are looking for and can’t find it on our website, give us a call or email us.
What happens if I have a problem during a hire?
Throughout your hire you have full telephone support on 07814915810. Whether you have an issue with our kit or have a question we would rather you call so you are at ease during your event. If there is an issue with our kit we will send out a technician to sort out the problem or replace the faulty item
What power needs to be provided?
This depends on the amount of equipment hired. Contact us for guidance on the power outlets required for your booking.
Do you work with Charities?
We have worked with many charities and we do provide discounts for charity events.
What kind of equipment do I need for my event?
If you are having trouble deciding what equipment you need for your event please contact us and we will be more than happy to assist.
How long does it take to setup the equipment?
This completely depends on the size of equipment being provided. A small speaker setup can take less than 1 hour and a small uplighting package can take less than 30mins. If you have a more complex hire/event then this will take much longer. By default we ask for 1hr 30mins to make sure there is more than enough time to setup. If we will require more then we will let you know prior to your event/hire.